Great On The Job

Great on the Job— the book—is coming!
To be published by St. Martin’s Press in early 2011.
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How to confront someone else’s mistake: Quick Tip

First and foremost, take it offline (don’t do it in front of anyone else). Second, do it in person. Third, as you approach your colleague or teammate, point out or question the facts of the mistake rather than directly blaming her. Don’t make it about “you did something wrong.” Instead, position [...]


How do you get feedback from your junior employees? Quick Tip

In terms of managing upward, getting feedback from people junior to you can be tricky—you have to make the junior person feel comfortable sharing his/her thoughts.  The best way to do this is to propose a mutual feedback session—let him know you’re interested in hearing about how you’re doing and at the same time offer [...]


Lessons Learned from the Letterman Crisis

I’ve been captivated as of late by David Letterman and his walk of shame as he navigates the uncomfortable world of adultery, bribery and blackmail . By now, we all know the sordid details of Letterman’s adulterous affairs and the alleged blackmail scheme of a former CBS colleague. I’m struck, however, by the deftness with [...]