Great On The Job

Great on the Job— the book—is coming!
To be published by St. Martin’s Press in early 2011.
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Topics: Raising a Red Flag


“Undercover Boss” and the Missing Information Loop

It’s hard to argue that a primetime network T.V. show that debuts after the Super Bowl has any mission other than to entertain the masses. It’s perhaps unfair then to ascribe any responsibility to the “Undercover Boss” other than the blatantly obvious—we all knew what we were getting—another reality show.

In reality T.V., however, [...]


An Unlikely Hero

This week, an amazing thing happened. An airline passenger spoke up, raised a red flag, and saved the lives of nearly 300 people. It was an international flight from Chicago to Japan, and a passenger noticed a fuel leak on the jetliner. The passenger alerted a flight attendant but his concern was dismissed out of [...]


Wal-Mart Exec Speaks Out

I recently took a fabulous Webinar on marketing and social media (Colleen Wainwright, www.communicatrix.com ) that mentioned something that made perfect sense to me-the content you provide online to your readers should follow the 95/5 rule-95% of what you post should be useful to others; the remaining 5% can be reserved for shameless self promotion [...]