It’s hard to argue that a primetime network T.V. show that debuts after the Super Bowl has any mission other than to entertain the masses. It’s perhaps unfair then to ascribe any responsibility to the “Undercover Boss” other than the blatantly obvious—we all knew what we were getting—another reality show.
In reality T.V., however, [...]
December is performance review month. While the merits and validity of a year-end review are often the subject of great debate, the fact that many firms use them as a tool for compensation and promotion is not.
Your managers will spend much time (hopefully) preparing to deliver your review in a thoughtful and constructive manner. [...]
1. Take it “off-line” immediately. Negative feedback should never be given in front of anyone else not directly related to the situation. It should always be given one-on-one, behind closed doors and in the moment (so it doesn’t become something bigger than it really is). The goal is not to humiliate the recipient nor make [...]
My good friend Lauren, a successful art advisor, recently told me that she gets stressed out when a client or art gallery calls and she’s not officially “working” i.e. she’s spending an afternoon with her son, taking care of personal business, or just checked out mentally or physically for an hour or two.
Lauren is like [...]
This one might rival our airline passenger (An Unlikely Hero). An unsuspecting waitress serves a discerning food critic and lands her joint on GQ’s America’s Best list. Tomatoes Apizza, a Metro Detroit pizzeria, received the following note from a customer: “My compliments to Danielle, our waitress who took the order, put down her pad, and [...]
I recently took a fabulous Webinar on marketing and social media (Colleen Wainwright, www.communicatrix.com ) that mentioned something that made perfect sense to me-the content you provide online to your readers should follow the 95/5 rule-95% of what you post should be useful to others; the remaining 5% can be reserved for shameless self promotion [...]
